1. Agreement to Terms

Welcome to ShopDW ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Service") operated by ShopDW.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the Service after any modifications indicates your acceptance of the new Terms.

2. Account Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times.

2.1 Account Responsibilities

• You are responsible for safeguarding your account credentials
• You must not share your account with others
• You must notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account
• You must be at least 18 years old to create an account

2.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion. You may also delete your account at any time through your account settings.

3. Products and Services

3.1 Product Information

• We strive to provide accurate product descriptions, images, and pricing
• Colors and appearance may vary due to monitor settings and lighting
• We reserve the right to correct any errors in product information
• Product availability is subject to change without notice
• We do not guarantee that products will be available when you place an order

3.2 Pricing and Availability

• All prices are displayed in USD unless otherwise specified
• Prices are subject to change without notice
• We reserve the right to limit quantities available for purchase
• Special offers and promotions may have additional terms and conditions
• We may discontinue products at any time without notice

4. Orders and Payments

4.1 Order Process

• An order is not confirmed until you receive an order confirmation email
• We reserve the right to refuse or cancel any order for any reason
• All orders are subject to product availability
• You will receive email notifications about your order status
• Order modifications or cancellations must be requested immediately

4.2 Payment Terms

• Payment is due at the time of order placement
• We accept major credit cards, PayPal, and other payment methods as displayed
• All payments are processed securely through our payment partners
• You authorize us to charge your payment method for the total amount
• You are responsible for any fees charged by your payment provider

4.3 Taxes and Fees

You are responsible for all applicable taxes, duties, and fees. Tax amounts will be calculated and displayed at checkout based on your shipping address and local tax rates.

5. Shipping and Delivery

5.1 Shipping Policy

• Shipping costs and delivery times are displayed at checkout
• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by shipping carriers
• Risk of loss transfers to you upon delivery to the carrier
• You must provide accurate shipping information

5.2 International Shipping

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.

6. Returns and Refunds Policy

6.1 No Returns or Refunds

All sales are final. We do not accept returns or provide refunds for any products purchased through our Service. This policy applies to all items regardless of condition, size, or reason for dissatisfaction.

Due to our business model and the absence of a return processing facility, we are unable to accept returned merchandise. We encourage you to carefully review product descriptions, sizes, and specifications before making a purchase.

6.2 Incorrect Items Policy

Exception for Shipping Errors: If we send you an incorrect item due to our fulfillment error, we will send you the correct item at no additional cost once the error has been verified.

6.2.1 Verification Process

• Contact us immediately upon receiving an incorrect item
• Provide your order number and details of the discrepancy
• Submit clear photos of the item received and packaging
• Our team will verify the shipping error within 1-2 business days
• Once verified, we will expedite the correct item to you at no charge

6.2.2 Important Notes

• You may keep the incorrect item - no return is required
• This policy only applies to verified fulfillment errors on our part
• Customer ordering mistakes (wrong size, color, etc.) are not covered
• Claims must be made within 7 days of delivery
• We reserve the right to investigate and verify all claims

6.3 Damaged Items

If you receive a damaged item, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include sending a replacement item depending on the nature and extent of the damage.

6.4 Order Cancellation

Orders may be cancelled only if they have not yet been processed for shipment. Once an order has been processed and shipped, it cannot be cancelled and this no-return policy applies.

To request order cancellation, contact us immediately after placing your order. We cannot guarantee cancellation if the order has already entered our fulfillment process.

7. User Content and Reviews

7.1 User-Generated Content

You may submit reviews, comments, and other content. By submitting content, you:

• Grant us a non-exclusive, worldwide, royalty-free license to use your content
• Represent that the content is original and does not infringe on third-party rights
• Agree that the content does not contain illegal or harmful material
• Understand that we may moderate, edit, or remove content at our discretion

7.2 Prohibited Content

You may not submit content that is:

• Defamatory, abusive, or harassing
• Fraudulent or misleading
• Violates intellectual property rights
• Contains viruses or malicious code
• Promotes illegal activities

8. Intellectual Property

All content on our Service, including text, graphics, logos, images, and software, is the property of TimelessAccessories or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

If you believe your intellectual property rights have been violated, please contact us with details of the alleged infringement.

9. Prohibited Uses

You may not use our Service to:

• Violate any applicable laws or regulations
• Impersonate another person or entity
• Transmit viruses or malicious code
• Engage in unauthorized data collection or scraping
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to our systems
• Use the Service for commercial purposes without authorization
• Engage in fraudulent or deceptive practices

10. Disclaimer of Warranties

Our Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. You use the Service at your own risk.

11. Limitation of Liability

In no event shall TimelessAccessories, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for all damages shall not exceed the amount you paid for the products or services that gave rise to the claim, or $100, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless TimelessAccessories and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit

13. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.

View our Privacy Policy

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be resolved in the courts of [Your Jurisdiction], and you consent to the personal jurisdiction of such courts.

15. Dispute Resolution

We encourage you to contact us first to resolve any disputes. If we cannot resolve a dispute through direct communication, you agree to attempt to resolve the dispute through mediation before pursuing litigation.

For disputes involving claims of $10,000 or less, you may choose to resolve the dispute through binding arbitration.

16. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, government action, war, terrorism, or other causes beyond our reasonable control.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and TimelessAccessories regarding your use of the Service and supersede all prior and contemporaneous agreements and understandings.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

20. Acknowledgment

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.