1. Introduction

Welcome to ShopDW. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

This policy applies to all information collected through our website, mobile applications, and related services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, password, phone number
• Profile Information: Profile picture, preferences, wishlist items
• Billing Information: Billing address, payment method details
• Shipping Information: Shipping addresses, delivery preferences
• Communication: Messages, reviews, ratings, customer support inquiries

2.2 Order and Transaction Data

• Purchase history and order details
• Cart contents and saved items
• Payment information (processed securely through Stripe and PayPal)
• Shipping and delivery information
• Returns and refund requests

2.3 Technical Information

• IP address and location data
• Browser type and version
• Device information and operating system
• Cookies and tracking technologies
• Website usage and navigation patterns

2.4 Third-Party Authentication

When you sign in using third-party services (Google, GitHub), we receive basic profile information as permitted by those services and your privacy settings.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: Processing payments, fulfilling orders, and managing deliveries
• Account Management: Creating and managing your account, authentication, and security
• Customer Service: Responding to inquiries, providing support, and resolving issues
• Personalization: Customizing your shopping experience and product recommendations
• Communications: Sending order confirmations, shipping notifications, and promotional emails
• Analytics: Understanding usage patterns and improving our services
• Legal Compliance: Complying with legal obligations and protecting our rights

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

• Payment Processing: Stripe and PayPal for secure payment processing
• Email Services: Resend for transactional and marketing emails
• Shipping Partners: Logistics companies for order fulfillment
• Analytics Providers: For website performance and user behavior analysis
• Cloud Services: Hosting and database providers for data storage

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure authentication and authorization systems
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing for direct marketing purposes
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your shopping cart contents
• Analyze website usage and performance
• Provide personalized content and recommendations
• Enable social media features

You can control cookie preferences through your browser settings, but this may affect the functionality of our website.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax and audit purposes

When no longer needed, we will securely delete or anonymize your information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.

11. Marketing Communications

We may send you marketing communications about our products and services. You can:

• Opt out of marketing emails by clicking the unsubscribe link
• Adjust your communication preferences in your account settings
• Contact us to update your preferences

Note that you cannot opt out of transactional emails related to your orders and account.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Effective Date" at the top of this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: